If you are organising you trip to Madrid, we explain briefly how, where and what type of guided visits you can do in Madrid, is a cheap and excellent way of knowing Madrid.
All tours are limited to 30 people for walking tours and to 20 people for tours by bike, on skates and for groups of people with disabilities.
An official guide will accompany each group during the whole tour.
Groups will close 15 minutes before the start of the tour. Please make sure to be on time.
Users must pay for additional services not included in the price of the tour (entry to museums and monuments, bike rentals or buses or others), where necessary.
The Programme will not be held responsible for any accidents occurring during the tour, in the buildings or at the locations included as part of the tour due to the negligence of visitors.
Organizers reserve the right to alter or cancel tours and visits, admisión to monuments and scheduled times, provided that there are justifiable causes, which will be explained to the group prior to each departure.
The use of cameras and video recorders are not allowed on the tour without prior permission from tour staff or employees of related services.
Changes, Cancellations and Refunds
No refunds or exchanges will be allowed if changes to the route or the length of the route are for reasons beyond the organizer's control.
When you purchase your ticket, check that the tour, the date and the time appearing on your tickets are the correct ones, as no refunds or exchanges are allowed, except when they are for reasons that can not be attributed to the clients.
If a tour is cancelled for reasons that can not be attributed to the client, the ticket can be exchanged for another one of the same price. The client is free to choose which one
as long as there are still places available.
If an exchange is not possible, clients have the option to instigate the pertinent administrative procedures to have the price of the tickets refunded. To do this you they need to fill out a refund application form (including banking details of the account that the refund will be paid into, as well as attaching a copy and the original tickets that were purchased). Those interested in doing so should go to Plaza Mayor Tourism Centre, Monday to Thursday 09:30-14:00 and Friday 09:30-14:00 and 15:00-19:00 (excluding public holidays).
Rules for the Bicycle Tours
Previous booking required at Plaza Mayor Tourist Center.
The visits are limited to 20 people.
Participants should bring their own bicycles or arrange the rental. For further information: www.esmadrid.com/bikerental
Children under 8 are not permitted.
Children between the ages 8 - 11 accompanied by their parents must know how to ride a bicycle perfectly and bring their own; otherwise they will not be allowed to take part in the tour under any circumstances.
The tour runs through both pedestrian areas and others with road traffic.
via; esmadrid.com
